At LUMEA, we believe in transparency and trust. This section provides essential information regarding our privacy policy, returns policy, and terms of use. We want to ensure that you have all the details you need to shop confidently and securely. Your satisfaction is paramount, and understanding our practices is part of that commitment.

Terms of Use

Welcome to our website! Please carefully read the terms of use before using our website. By browsing and using our website, you agree to these terms. If you do not agree with these terms of use, please do not use our website.

1. General

These terms of use apply to our website LUMEA and its services. We reserve the right to modify, change, or delete these terms at any time without prior notice. Any changes will be posted on our website, and use of the website after such changes constitutes acceptance of the new terms.

2. Use of the Website

The use of our website must be in accordance with applicable laws and regulations. You are prohibited from using the website to infringe intellectual property rights, spread viruses or malicious software, or engage in any activity that may harm the website or its users.

3. Intellectual Property

All content on the website, including texts, images, graphics, logos, trademarks, software, and other materials, is protected by copyright and other intellectual property rights. You are prohibited from copying, reproducing, distributing, or otherwise exploiting the content without our permission.

4. User Obligations

All users of the website agree to provide truthful, accurate, and complete information when registering and completing their orders. You are responsible for maintaining the confidentiality of your account information and for ensuring secure use of your account.

5. Service Availability

We make every effort to ensure that our website is always available and functions properly. However, we cannot guarantee that the website will always be available or that it will operate without interruptions or errors.

6. Disclaimer

The use of the website is at your own risk. We are not responsible for any direct or indirect damage or loss resulting from the use of our website or the inability to access it. We also do not take responsibility for information or content on other websites linked to our website.

7. Privacy Policy

The use of personal data we collect from you is governed by our Privacy Policy, which can be found . Please read it to understand how we collect and protect your data.

 

Privacy Policy

Protecting your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or use our website.

1. Collection of Personal Data

When you visit our website or make a purchase, you may be asked to provide personal information such as:

  • Name
  • Address
  • Email address
  • Phone number
  • Payment details (e.g., credit card)

This data is collected for the purpose of serving you, processing your orders, communicating with you, and providing a better user experience.

2. Use of Personal Data

Your personal data is used for:

  1. Completing your orders and shipping your products.
  2. Communicating with you regarding your order status or any issues related to our service.
  3. Improving our services and personalizing your user experience on our website.
  4. Sending updates via email about promotions or new product launches (only if you have opted in).

3. Data Storage and Security

The security of your personal data is of the utmost importance to us. We use appropriate technical and organizational measures to protect your data from loss, misuse, or unauthorized access.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and the user experience. Cookies are small files stored on your device that allow us to track website usage. You can control or disable cookies through your browser settings.

5. Sharing of Personal Data

We will not sell, rent, or share your personal data with third parties without your explicit consent, unless required by law or for completing a service you have requested (e.g., shipping products via third-party courier services).

6. User Rights

You have the right to:

  1. Access the personal data we hold about you.
  2. Correct or delete your data.
  3. Object to the use of your data for marketing purposes.
  4. Withdraw your consent at any time, without affecting the legality of processing based on consent prior to its withdrawal.
  5. If you wish to exercise any of these rights, please contact us using the contact details provided on the website.

7. Changes to the Privacy Policy

Our privacy policy may be updated from time to time to reflect any changes in practices or legislation. We update this policy on the page and encourage you to review it periodically to stay informed about any changes.

8. Contact

If you have any questions or concerns about our Privacy Policy, please contact us through the contact form on our website or via email at: lumea.handmade.candles@gmail.com

 

Returns and Exchanges Policy

Your satisfaction is our priority. If you are not completely happy with your order, please read the following return and exchange policy.

1. Right of Return and Exchange

You have the right to return or exchange the products purchased from our website within 15 days of receiving your order. The products must be unused and in their original packaging.

2. Return Conditions

To accept a return or exchange, the products must meet the following conditions:

  1. They must be unused and in excellent condition.
  2. They must be in their original packaging, unopened and undamaged.
  3. The invoice or proof of purchase must be provided.

Note: The return shipping costs are your responsibility, unless the product is defective or does not match your order.

3. Return Process

To return or exchange a product, please follow these steps:

  1. Contact us via the contact form or by email at lumea.handmade.candles@gmail.com within 15 days of receipt.
  2. Explain the reason for the return or exchange and provide your order number.
  3. We will provide you with the instructions and return address.

4. Refunds

After receiving and inspecting the returned product, a refund will be issued to the same payment method used for the purchase. The refund will be processed within 7-10 business days.

5. Defective or Incorrect Products

If you receive a defective or incorrect product, please contact us immediately. We will cover the return shipping costs and send you the correct product at no extra charge.

6. Exchanges

If you wish to exchange your product for another (e.g., different size or color), please contact us. If the exchange is possible, we will send you the new product once we receive the returned item.

7. Exceptions to the Return Policy

Some products cannot be returned or exchanged, such as:

  1. Products that have been opened or used (unless defective).
  2. Custom-made or personalized items.

8. Contact

If you have any questions or need assistance with returning or exchanging a product, please contact us through the contact form or via email at lumea.handmade.candles@gmail.com

Note: This return & exchange policy may be updated as needed and according to applicable laws. Please review it periodically for any changes.

Contact Us for More Information

If you have any questions or need assistance regarding our policies, please don’t hesitate to contact us. We’re here to help!